NOC to NOC service

Riedel Networks customers talk directly to our network specialists. We do not have a "call-and-dispatch" - we take care of your request immediately. Whether it's commissioning, troubleshooting or setting up change orders - you'll immediately have the right contact person to take care of your concerns.

We believe we can only work with you to resolve issues so quickly and effectively, ensuring the availability of your services to Riedel Networks.

Our customers always have a competent contact person who knows and understands your network.

Availability

You directly reach our network operations center 24x7 - by phone or by e-mail.


Competence

We have a 100% homogenous Cisco network- and all our employees are appropriately experienced and trained.


Experience

We know your network - our employees are involved right from the start and know your solution.


Tools

We use proactive monitoring - and together with our ticket system, we always have all relevant data available "with one click".


Multilingual

You speak German or English with all our employees.Spanish and French are also possible.