Riedel Networks customers talk directly to our network specialists. We do not have a "call-and-dispatch" - we take care of your request immediately. Whether it's commissioning, troubleshooting or setting up change orders - you'll immediately have the right contact person to take care of your concerns.
We believe we can only work with you to resolve issues so quickly and effectively, ensuring the availability of your services to Riedel Networks.
Our customers always have a competent contact person who knows and understands your network.
You directly reach our network operations center 24x7 - by phone or by e-mail.
We have a 100% homogenous Cisco network- and all our employees are appropriately experienced and trained.
We know your network - our employees are involved right from the start and know your solution.
We use proactive monitoring - and together with our ticket system, we always have all relevant data available "with one click".
You speak German or English with all our employees.Spanish and French are also possible.